ICBC Claims

Edelweiss Auto is a  c.a.r. shop VALET facility that repairs and guarantees its repairs for as long as you own your vehicle. We meet ICBC’s high standards for workmanship, customer service, professionalism and facilities.

In addition to the above, Edelweiss Auto can help you with transportation. We provide:

  • Vehicle pick-up and drop-off service.
  • Collect your vehicle from your home or workplace (within 30 km of the shop) and return it to you when the repairs are done. This service does not cost extra.
  • Convenience of on-site damage estimates.

If your claim qualifies, you can drive directly to Edelweiss Auto for a vehicle damage estimate and come back when your ready.  You do not need to have your car estimated at an ICBC claim centre first.

When reporting your claim, ICBC will let you know if you need to visit a claim centre.

You can report your claim 24 hours a day, 7 days a week.
Just call or report online.
  • Lower Mainland
  • Elsewhere in B.C., Canada and the U.S.

Checklist when reporting your claim

It helps to have the following information ready:

  • where and when the crash happened
  • licence plate number of each vehicle involved
  • driver’s licence number of each driver
  • insurance information for vehicles not insured by ICBC
  • your preferred auto body shop, and
  • police file number (for a serious crash, theft or vandalism)